At Luxe by Aysh, we are committed to providing our customers with the highest quality products and service. If for any reason you are not satisfied with your order, we have outlined our refund and cancellation policy below to ensure a smooth and efficient process.

Order Cancellation

• You may cancel your order within 1 hour of placing it.

• To cancel an order, please contact our customer service team immediately at luxebyaysh@gmail.com or call 8590902023.

• If the cancellation request is approved within the specified 1-hour window, we will initiate the refund process.

Refund Policy

• Eligibility: Refunds will be processed once the returned product(s) are received at our facility.

• Return Process: To initiate a return, please send the products back to us in their original condition (unused, undamaged, and with all packaging intact) within 7 days of receiving the order.

• Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect items).

• Refund Timeline: After receiving the returned product(s), we will inspect the item(s) and process your refund within 7 business days.

• Refund Method: Refunds will be processed to the original payment method used during purchase.

• Conditions for Refund: The refund will only be provided once the products are confirmed to be in their original, unused, and undamaged condition upon receipt at our facility.

Damaged or Incorrect Products

• If you receive a damaged or incorrect product, please notify us within 48 hours of receiving the item, and we will arrange for a free return and issue a full refund or replacement.

Non-Refundable Items

• Certain items, such as personalized or custom-made products, are non-refundable. These will be clearly noted at the time of purchase.

For any questions or to initiate a cancellation or return, please contact us at luxebyaysh@gmail.com or call 8590902023.

Thank you for choosing Luxe by Aysh! We appreciate your business and are committed to ensuring a positive shopping experience.